FREQUENTLY ASKED QUESTIONS

What makes MOBORR a planet-friendly brand?

At MOBORR, we believe in reducing the impact on the environment. The fabrics that we use are 100% natural. The cotton that is used to create these fabrics requires much lesser water for production; dyeing with natural colours doesn’t need harsh chemicals that are hazardous to the planet and to people working in the fields. 

The fabrics are handcrafted, not mass produced and thus take lot of time, effort and love to make. This makes it fall under slow fashion. So, here’s a chance for people to make an educated choice and buy something that is environment friendly, sustainable and yet absolutely unique. 

In addition, we have ensured not only our products but also our supply chain is eco-friendly. The display is crafted out of wood logs and bamboos, MOBORR retail carry-bags have embedded herb seeds with appropriate care you can grow your own herb garden from your shopping, our hangers are recycled, all our stationery is made using recycled paper, so are our hang tags. 

MOBORR e-commerce pieces of clothing are carefully wrapped in organic cotton tote bags that can be re-used by the customers. The tote bags are then put in compact boxes that are made from recycled paper and can be re-purposed. 

 

What are handcrafted fabrics?

Fabrics that are made by artisans on traditional wooden handlooms by inter-lacing yarns in a plus pattern. It is slow traditional craft with output that if often mesmerising. 

 

Who are artisans?

An artisan is a worker who creates distinctive products by their hands usually in small quantities. Artisans use traditional methods which are often time consuming, require lots of patience and imagination. They have little reliance on machinery and therefore the output is limited. These are the prime reasons that make handwoven fabrics special. The artisans are also called craftswomen or craftsmen. 

 

What are yarns? 

The natural fibres from organically grown cotton are hand-spun. During the process of spinning, the fibres get interlocked resulting in long threads. These threads are called yarns from which handcrafted fabrics are made. 

  

What are the fabric care instructions? 

The colours are fixed using natural elements and may rub off. We recommend gentle washing as it helps preserve colour and fibers longer. You can hand or machine wash cold with similar colours in a gentle cycle with mild or no detergent. Do not scrub. Tumble dry low and remove promptly to avoid wrinkling. Line dry in shade, inside out to prevent colour fading. Warm iron if needed. You could hand-wash or get dry cleaned as well. 

 

What does Peace Silk mean and why is it expensive ? 

Peace Silk or Ahimsa Silk are used interchangeably. In Hindi, Ahimsa means non-violence.Regular silk is crafted by boiling silkworms alive to turn their cocoons into yarns. Their life is cut short in order to get fine quality of yarns. While, Ahimsa Silk is crafted after the silkworms complete their entire life-cycle in a natural way. The silkworm leave the cocoon with a whole which makes it very difficult and time consuming to process it into yarns since it has been cut throughout. That is also precisely why Ahimsa Silk is more expensive than regular silk. 

 

Will the MOBORR clothing pieces shrink?

The fabrics used at MOBORR are pre-washed with negligible chances of shrinkage.

 

When will my order get shipped? 

All orders will be shipped within 3-7 working days through regular post. 

 

Will the pieces of clothing fade with repeated washings? 

Repeated washings will fade the colour gently. Hand washing and line drying in shade will only help increase colour longevity.

  

What are MOBORR's shipping charges?

MOBORR ships in India and internationally. 

The prices vary according to the weight of the package.

India: INR 150 & above.

International: INR 1800 & above as per shipping zones 

 

What are the modes of shopping and payment you use?

We accept Visa, MasterCard, PayPal and Bank transfer for online orders.

If you like something online but do not wish to use online modes of payment, you can make a direct bank transfer.

Once you’ve made the payment, email us the transaction details along with name of the style, size, address and contact details, for us to process your order.

 

Does MOBORR retail through physical stores?

Yes, we do.  Please check our Stockists page. 

 

What should I do if my size is not available in the style I like? 

Do drop in a line to us at shop@moborr.com with the name of the style(s) you like and we will be happy to guide you. 

 

How can I return or exchange?  

The request for a return or exchange should be initiated over an email with subject-line Return and Exchange Request to shop@moborr.com within 3 days of receipt of the product.

In the email, do include the reason for your request. From there we’ll do the best we can to take care of your requirement.

Please note: 

To avail either of these options, the piece of clothing should be unused and intact with all the tags, labels and invoice. 

For domestic shipments, we bear the return shipping costs upto one exchange. 

For international shipments, we do not bear the shipping costs.

During Free Shipping offer we absorb the forward charges. For any returns or exchange during Free Shipping promotion, the forward and return charges will be borne by the customer. 

 

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase approximately within 7 - 21 days, depending on your bank.

 

Got more questions?

Drop in a line at shop@moborr.com